Privacy Policy

Effective Date: June 10, 2025

Mid City Cleaning of Baton Rouge LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website, services, and communication
channels, including SMS/text messaging.

1. Information We Collect

• We may collect the following types of information: Name, email address, phone number, and address (via contact forms or
  service bookings)
• Payment and billing information (processed securely via third-party platforms)
• Communication preferences and engagement history
• Any other information voluntarily submitted to us

2. How We Use Your Information

We may use your information to:

• Provide and manage cleaning services
• Respond to inquiries and service requests
• Send appointment reminders, updates, and service-related communications
• Share promotional messages, discount codes, or alerts via SMS or emails (with your consent)
• Improve our website and customer experience

3. SMS/Text Message Communication

By providing your mobile number and opting in (e.g. checking a box on our contact form), you consent to receive recurring messages from Mid
City Cleaning of Baton Rouge LLC. These may include:

• Service confirmations or reminders
• Promotions and limited-time offers
• General business updates

Message frequency may vary. Standard message and data rates may apply. To unsubscribe, reply STOP at any time. For assistance, reply HELP or contact us at office@midcitymaidsbr.com or (225) 332-8063.

We do not share your mobile information with third parties for marketing purposes. However, your data may be shared with trusted vendors solely for operational or communication purposes (e.g. SMS delivery platforms).

4. Data Protection

We implement reasonable administrative, technical, and physical safeguards to protect your data. While no method is 100% secure, we strive to use commercially acceptable means to protect your personal information.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccuracies in your personal data
• Request deletion of your personal data
• Withdraw consent for future marketing communications

To exercise any of these rights, contact us at office@midcitymaidsbr.com.

6. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Revisions will be posted on this page with an updated effective date.

Below are two professionally written, stand-alone policy paragraphs suitable for inclusion in your service agreement, invoice terms, or dispute correspondence. The language is firm, clear, and defensible while remaining customer-facing and business-appropriate.

7. No-Refund & Satisfaction Resolution Policy

Refunds are not provided once services have been rendered, as labor, staffing, scheduling, and operational costs are incurred regardless of outcome. However, we stand behind our work and are committed to client satisfaction. Any service concerns must be reported within twenty-four (24) hours of completion to qualify for resolution. When reported within this window, we are happy to return and address documented issues at no additional charge in accordance with our satisfaction guarantee.

8. False Dispute, Chargeback, and Legal Cost Responsibility

If a client disputes a charge as fraudulent, unauthorized, or recurring when it is not, the client will be held financially responsible for the original booking fee, all applicable chargeback fees, and any administrative costs incurred. Should documentation be required for a bank or chargeback department, the client will also be responsible for lost wages and labor associated with the preparation of such documentation. In the event legal action or small claims proceedings become necessary, the client will be responsible for all court costs, filing fees, lost labor, administrative time, and any additional expenses associated with the claim.